Frequently Asked Questions

Risk Group Pty Ltd ABN 50 090 929 418 is an Australian company trading as Validex and approved by the Australian Criminal Intelligence Commission (ACIC) as an information broker, to provide access to their systems for national police checks. Our system connects to ACIC systems providing a real time process for submitting police checks.

A Nationally Coordinated Criminal History Check (commonly known as a police check) is conducted with your Informed Consent to determine your suitability for employment, a position of trust or as required by legislation. A Police Check contains your personal information, and any relevant police information about you, according to the purpose you describe as the basis for the check. It also relies on what is called “Spent Convictions” rules that apply in each state or territory. It is prepared in an ACIC approved certificate format that lists any disclosable court outcomes for all states and territories in Australia.

Each Australian police agency will apply the relevant Spent Convictions legislation/information release policy prior to disclosure. The aim of Spent Convictions legislation is to prevent discrimination on the basis of certain previous convictions. Spent convictions legislation limits the use and disclosure of older, less serious convictions and findings of guilt. However, spent convictions of specific offences will be released where the check is required for certain purposes regardless of how old the convictions are.

If you do not agree with the results of your Police Check, contact Validex using the contact details provided on the website.

You must take all reasonable steps to ensure you provide accurate, complete and up-to-date personal information. Withholding and/or providing misleading or false information on this form may be a Commonwealth offence and you may be prosecuted under the Criminal Code Act 1995 (Cth). If you become aware you have provided incorrect information you must contact Risk Group as soon as possible.

You cannot submit a police check until we have verified your identity. You must provide 3 documents:

One commencement of identity document to confirm your birth in Australia or arrival in Australia.

One primary use in the community document to show the use of your identity in the community.

One secondary use in the community document.

If you provide identity documents using a former name, you must provide evidence of your name change. This means providing a change of name certificate issued by the Australian Registry of Births, Deaths and Marriages or an Australian marriage certificate issued by a state or territory, in addition to your three identity documents. Church or celebrant-issued certificates are not accepted.

The ACIC recognises that in exceptional circumstances you may not be able to meet the minimum proof of identity requirements. Please contact Validex who will assess your ability to meet the requirements and determine the most suitable method to confirm your identity.

You must provide a complete list of all addresses you have lived at in the past 5 years. The process will guide you on how to enter the address information. You must provide dates or residence and if you don’t provide this information, your check will be rejected.

Every police department in Australia uses different computer systems to record court results. This information is coordinated by ACIC through their National Police Checking System. If you have a name that is similar to another person in one of the police systems, the ACIC may refer it to the police for a manual review, to be sure of the outcome. If your check has been referred, we have no control over the process, but our system is directly linked to the ACIC National Police Checking Service in real time so we will send you the result automatically as soon as it clears.

A police check is a point in time check only. It’s up to you and any employer to decide how long it remains valid. Most employers require a check that is as current as possible. In some industries, employers may require a check every 3 months. The ACIC stipulate that you cannot download the results of your check after 90 days. If you change employers, you cannot reuse your check from another employer and must reapply and share the results with the new employer.

We process checks for employment, volunteering, occupational licensing and commonwealth department purposes only. We cannot do checks for immigration, visa applications or IVF applications. If you want a check for those reasons, you should contact the Australian Federal Police.

We cannot provide these checks. You should contact your state or territory-based WWC or NDIS agency.

We will consider any reasonable request for a refund however, once the check has been submitted for processing, we incur a range of fees that are not refundable. If you make an error in your application, or you change your mind after your identity has been verified or the check is incomplete, we may not refund you in part or whole. If a refund is indicated, we may opt to give you a credit for any future check at our discretion. Any request for a refund must be submitted in writing to support@validex.com.au providing your full name, date of application and contact details.